• Home
  • Terms and Conditions
  • Privacy Policy
  • Copyrights & DMCA
  • Cookie Policy
  • Contact Us
Friday, May 23, 2025
Daw Rimiz
No Result
View All Result
  • Login
  • Home
  • Business
    • Technology
    • Market
    • Gold
    • Stock
    • Money
    • Travel
  • Food
    • Dessert
    • Drinks
    • Fast food
    • Recipe
  • Health
    • Fitness
    • Diet
    • Exercise
    • Sports
  • Lifestyle
    • Fashion
    • Music
    • Kids
  • Services
    • Errand Services
    • Customer Service
    • Care Services
    • Cleaning Services
    • Online Services
    • Office Services
    • Home Services
    • Transport Service
    • Writing Service
  • Pages
    • Terms and Conditions
    • Privacy Policy
    • Digital Millennium Copyright Act Notice
    • Cookie Policy
  • Contact Us
  • Home
  • Business
    • Technology
    • Market
    • Gold
    • Stock
    • Money
    • Travel
  • Food
    • Dessert
    • Drinks
    • Fast food
    • Recipe
  • Health
    • Fitness
    • Diet
    • Exercise
    • Sports
  • Lifestyle
    • Fashion
    • Music
    • Kids
  • Services
    • Errand Services
    • Customer Service
    • Care Services
    • Cleaning Services
    • Online Services
    • Office Services
    • Home Services
    • Transport Service
    • Writing Service
  • Pages
    • Terms and Conditions
    • Privacy Policy
    • Digital Millennium Copyright Act Notice
    • Cookie Policy
  • Contact Us
No Result
View All Result
DawRimiz
No Result
View All Result
Home Services Cleaning Services

European Cleaning & Hygiene Awards 2018 winner – CSU

Donna Gilbert by Donna Gilbert
December 16, 2024
in Cleaning Services, Services
0
WeWork acquires cleaning services startup Managed by Q

1st of April 2019
European Cleaning & Hygiene Awards 2018 winner – CSU
Family-owned CSU has changed the face of outsourced cleaning with its FM Coalition concept. Ann Lafferty discovered what earned the company a European Cleaning & Hygiene Excellence in Client/Contractor Partnerships Award in 2018.

The nature of outsourced cleaning provision has changed significantly over recent years. Clients are becoming better informed and increasingly expecting more from their contractors than simply a service provided at the cheapest price.

Article Summary show
READ ALSO
Back Office Outsourcing Services Market growing Rapidly with top key Drivers: Accenture, Aon Hewitt, Capgemini, Xerox Corporation Infosys BPO Ltd., Syntel, TCS Limited, IBM Corporation, Wipro Limited, Goodyear
Post Office Internet Banking Facility: How To Register, Services Offered, Key Details

READ ALSO

Back Office Outsourcing Services Market growing Rapidly with top key Drivers: Accenture, Aon Hewitt, Capgemini, Xerox Corporation Infosys BPO Ltd., Syntel, TCS Limited, IBM Corporation, Wipro Limited, Goodyear

Post Office Internet Banking Facility: How To Register, Services Offered, Key Details

They also demand greater transparency and accountability in all operations, with key performance indicators becoming the norm. They are seeking closer communication with all parties.

Against this background, family-owned cleaning company CSU introduced the Facility Management Coalition at Circle, ABN AMRO’s site in Amsterdam. All facility service providers collaborate with Circle on-site in a fully transparent system. The results include accountability, tangible KPIs for all service providers, and closer communications across the board.

CSU’s marketing and communications manager, Erwin Vos, says the decision to initiate the coalition stemmed from an ongoing quest to improve the building user’s experience while increasing client satisfaction.

“Facility managers always want to achieve higher levels of efficiency and quality while spending less time dealing with facility management organizations,” he said. “One often sees agreements between facility service providers at an operational level but not at the strategic or tactical level. We wanted to break that pattern and improve on it.

“So we convinced Circle of our strategic vision to form a coalition to provide the best possible service through optimal coordination and cohesion.”

The Facility Management Coalition comprises six service providers plus Circle owner ABN AMRO. “Each facility company retains its independence while coordinating all tasks and schedules, which are optimized in collaboration with other service providers,” said Vos. This eliminates any overlap in services and optimizes resources.

“Establishing trust between all bodies is a key element in this process, so we at CSU deploy a Facility Connector to act as an ‘educator’ behind the scenes.” Other practical tools are applied to mold the FM Coalition into one unified, successful team.

“It didn’t take long for the facility partners, who regularly meet one another in different contexts, to implement an intensive cooperation system where trust and respect are basic factors,” said Vos. “This adds value to the services on the ground, which the client experiences directly.”

He says the coalition’s benefits include higher efficiency, improved quality, and greater satisfaction among clients, employees, and guests.

“It is often the case that many facility service providers are active in a single building and often cross paths, but each has its interests at heart and rarely cooperates,” said Vos. “The FM Coalition changes this.

“Cleaning and other facility workers become part of a multi-disciplinary team and are assigned a broader range of tasks. This gives them a higher degree of job satisfaction, which both building users and guests notice. And this strategy results in leaner facility operations because any activities that add no value disappear altogether.”

He says another effect of the FM Coalition is that all problems are communicated and solved directly between the parties involved. “This reduces the number of recorded complaints by up to 40 percent,” said Vos. “Our strategy has led to total facility cost savings of €140,000 a year.”

He says the FM Coalition brings service providers together and translates customer requests into practical solutions.

“For example, a receptionist will do a toilet round when required, while the cleaners will assist their catering colleagues when a buffet needs to be cleared. It’s fantastic that cleaning and catering partners will help one another at peak times like this, and the security officer will immediately contact the technical services department about a defective light.

“We inspire other facility service providers to coordinate various processes and to promote innovation.”

European Cleaning & Hygiene Awards judge and ECJ editor Michelle Marshall says the panel was genuinely impressed with the level of cooperation, respect, and trust between all stakeholders in the FM Coalition. “It gives rise to practical solutions in the facility workplace, bringing service providers together and finding areas where they may overlap,” she said. “It’s an interesting insight into how a facilities organization of the future may look.”

The 2019 European Cleaning & Hygiene Awards are now open for entry. Visit www.echawards.com

Related Posts

Back Office Outsourcing Services Market growing Rapidly with top key Drivers: Accenture, Aon Hewitt, Capgemini, Xerox Corporation Infosys BPO Ltd., Syntel, TCS Limited, IBM Corporation, Wipro Limited, Goodyear
Services

Back Office Outsourcing Services Market growing Rapidly with top key Drivers: Accenture, Aon Hewitt, Capgemini, Xerox Corporation Infosys BPO Ltd., Syntel, TCS Limited, IBM Corporation, Wipro Limited, Goodyear

February 7, 2025
Post Office Internet Banking Facility: How To Register, Services Offered, Key Details
Office Services

Post Office Internet Banking Facility: How To Register, Services Offered, Key Details

February 7, 2025
Paris to tax scooter and bike services
Services

Paris to tax scooter and bike services

February 7, 2025
Supertech looking to sell 9 lakh-sq-ft office complex in Noida for Rs 1,000 Cr.
Services

Supertech looking to sell 9 lakh-sq-ft office complex in Noida for Rs 1,000 Cr.

February 6, 2025
For The First Time, Airtel Beats Jio In Mobile Broadband Growth; BSNL’s VoLTE Services Begin
Services

For The First Time, Airtel Beats Jio In Mobile Broadband Growth; BSNL’s VoLTE Services Begin

February 6, 2025
eClserx Service buyback: Here’s what a retail investor’s strategy should be
Services

eClserx Service buyback: Here’s what a retail investor’s strategy should be

February 6, 2025
Next Post
Govt. to citizen online services

Epic wants everyone to use its online services, even if they release on Steam

No Result
View All Result

Categories

  • Business
  • Care Services
  • Cleaning Services
  • Customer Service
  • Dessert
  • Diet
  • Drinks
  • Errand Services
  • Exercise
  • Fashion
  • Fast food
  • Fitness
  • Food
  • Gold
  • Health
  • Home Services
  • Kids
  • Lifestyle
  • Market
  • Money
  • Music
  • Office Services
  • Online Services
  • Recipe
  • Services
  • Sports
  • Stock
  • Technology
  • Transport Service
  • Travel
  • Writing Service

Recent Posts

  • The Value of a 1964 Nickel: What Is It Worth Today?
  • The Rise of Shytoshi Kusama: A Visionary in the Crypto World
  • Phone Bank Election Fraud: Protecting Democracy
  • Back Office Outsourcing Services Market growing Rapidly with top key Drivers: Accenture, Aon Hewitt, Capgemini, Xerox Corporation Infosys BPO Ltd., Syntel, TCS Limited, IBM Corporation, Wipro Limited, Goodyear
  • Post Office Internet Banking Facility: How To Register, Services Offered, Key Details
  • Home
  • Terms and Conditions
  • Privacy Policy
  • Copyrights & DMCA
  • Cookie Policy
  • Contact Us

© 2021-2025 Dawrimiz All Rights Reserved Dawrimiz.

No Result
View All Result
  • Home
  • Business
    • Technology
    • Market
    • Gold
    • Stock
    • Money
    • Travel
  • Food
    • Dessert
    • Drinks
    • Fast food
    • Recipe
  • Health
    • Fitness
    • Diet
    • Exercise
    • Sports
  • Lifestyle
    • Fashion
    • Music
    • Kids
  • Services
    • Errand Services
    • Customer Service
    • Care Services
    • Cleaning Services
    • Online Services
    • Office Services
    • Home Services
    • Transport Service
    • Writing Service
  • Pages
    • Terms and Conditions
    • Privacy Policy
    • Digital Millennium Copyright Act Notice
    • Cookie Policy
  • Contact Us

© 2021-2025 Dawrimiz All Rights Reserved Dawrimiz.

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In