Heriot-Watt University has five campuses: 3 in the UK (Edinburgh, Scottish Borders, and Orkney), one in Dubai, and one in Malaysia. The University offers various degree programs in the professional areas of science, engineering, design, enterprise, and languages.
With a history dating back to 1821, Heriot-Watt University has set up recognition for world-class coaching and realistic, main-area research, making it one of the top UK universities for commercial enterprise and enterprise. We connect with industry at every degree and expand programs to shape their wishes – so employers get paintings-equipped industry-healthy graduates.
Heriot-Watt is likewise Scotland’s most international college, boasting the most significant worldwide student cohort.
We have an established set of values that assist us in nurturing innovation and management and show our commitment to continuous improvement in all our activities.
About our Team
We seek those who can upload prices and help us hand over service excellence.
Reporting to the Senior Cleaning Supervisors and Deputy Head of Residential Cleaning Services, you’ll work as part of a team supervising the cleansing of the Edinburgh Campus houses and instructional and support buildings.
Detailed Description
Hours: 35 hours in step with week, 5/7, which includes weekends and statuary days, month-to-month rosters, and difficulty to exchange. Additional hours are required at peak periods.
Key Functions:
All cleaners have day-to-day duties. They direct, supervise, train, and motivate the supply of cleansing plans for all regions.
Planning and imposing daily work schedules and staffing stages in keeping with the needs of the business
Ensure all buildings, residences, places of work, classrooms, and so forth served by the group supply a superb influence and are maintained to meet customer expectations and service stage agreements.
Work with the senior cleaning team leaders and deputy to plan staff, work schedules, and schooling for all regions to meet the commercial enterprise’s needs throughout the year.
Be accountable and answerable for acceptable manipulation inspections and audits of lodging, and comply with-up where required. Manage inventory stages of consumables, system, linen, and other relevant items and be chargeable for equal. Key obligations and obligations
Duties and Responsibilities:
To work flexibly and actively with the group to ensure that all accommodations and areas on campus are cleaned via the team and serviced in line with the applicable agreements most efficiently.
The publish holder can be anticipated and required to address each day’s subjects with minimum supervision. The scope for selection-making may be modeled through current regulations and approaches. The varied nature of the activities means a number of the issues encountered can be new or sudden situations. The post-holder will be expected to use their know-how, revel in and judgment, and further to a degree of innovative wondering and flexibility to remedy.
Daily communication with cleansing groups to teach needs and priorities, changes in operating practices, and staff allocation to different groups.
To direct and proactively supervise the work and moves of the cleaners. This consists of direct supervision; the first line departs of absence authorization inside departmental suggestions and commercial enterprise requirements; the team of workers planning; inquiring for corporation staff and the education of; re-allocation of labor to cover absence; helping with administering staff sickness, returned to work interviews and overall performance evaluations.
To perform day-by-day checks and audits on cleansing requirements throughout all areas of the University.
Carry out routine termly and last inventory inspections of bedrooms and residences to ensure the assets are maintained to Residential Services standard of cleaning with observe-up as required.
Perform daily assessments on building preservation, ensure that fire and modern safety exams are being met, ensure that all maintenance issues are being followed through, and track external contractors’ activities.
The daily final touch of worksheets lost/left belongings log, keys issued, linen and cleansing stocks, and location hand over the diary.
Regular conferences are held with the Senior Cleaning Supervisor and DHRC to discuss business, modifications, and workforce issues.
Regular conferences with cleaners to talk about modern-day commercial enterprise requirements, standards, issues, and modifications.
To be involved in the appointment of cleaning body of workers
Actively assisted, handed over, and oversaw the yearly deep and unique cleans and submitted refurbishment applications for areas.
Active involvement in planning, handing over, and overseeing the changeover from pupil to non-pupil setups, self-catering shall we, summer schools, and so on. The training of all centers for new student arrivals ensures that all place sand facilities are ready on time, including office work, dusters, linen, quilt packs, shower curtains, mattress protectors, and so forth.
Stock management—linen: The stock is received, saved, dispatched, and accounted for; cleaning materials do not now exceed the agreed budget tiers or run out.
Ensure all Cleaners, brief, and organized workers acquire an Induction, Health and Safety, Manual Handling, Risk Assessment, COSHH, precise capabilities, and ongoing schooling.
Undertake cleaning responsibilities as asked with the aid of the line supervisor. Ensure risk exams for all homes are kept updated and that any vital follow-up movement is handled in a well-timed fashion.
Carry out disciplinary and complaint investigations, such as performance control and interpersonal teamwork disputes and disagreements among Cleaners.
Provide an excessive degree of customer care to all college students, visitors, and other campus customers, including assisting with worries and emergencies and providing information.
The submit holder may be predicted to guide colleagues in interpreting guidelines when they are suitable, presenting their recommendations and guidance to resource successful consequences and methods.
Create a collaborative crew environment by example and function modeling preferred behaviors.
Follow and adhere to the University’s rules and procedures regarding Health and Safety, fire Awareness, and other such matters at all times.
Depending on the development and nature of the operation, additional responsibilities and capabilities may be required of the publishing, which is not defined at this time but can also moderately be asked to be done.
Excellent customer support capabilities
Excellent organizational abilities
Enthusiastic about getting the job executed, has an effective development mindset, and pays interest to detail.
Works continually toward accomplishing remarkable service delivery through understanding and assembly/exceeding customer expectancies
Ability to interpret and comply with the path as well as provide direction
Works well with others and respects the expertise and contribution of different teams. Shares relevant and beneficial information and keeps group members updated
Able to illustrate ongoing flexibility and flexibility to painting adjustments
Able to make decisions where there is more significant than a sincere preference for options (e.g. while ordering and replenishing stock objects)
Awareness of confidentiality issues
Ability to paintings quickly and correctly to cut off dates
Works nicely with others and respects their understanding and contribution. Shares relevant and beneficial facts and keeps group members up-to-date and willing to assist others and percentage workload, even as respecting their price that distinct perspectives carry to a crew and talks approximately different team participants in an effective way
Listens and is familiar with the desires of others while clarifying to avoid misinterpretation
Adapts very own behavior and responses to keep in mind cultural differences, behaviors, and perspectives
Uses initiative to remedy situations to keep open thoughts as to opportunity ways of managing them
Other Relevant Factors
Must be available to work at crucial times in line with business wishes
Ability to paintings at weekends
Ability to work at short word
Willingness to take part in further training and improvement possibilities supplied with the aid of the University to similar expertise
How To Apply
Applications can be submitted as early as midnight (UK time) on 11th July 2019.
Previous applicants want not to practice.
At Heriot-Watt University, we remember that being various makes us higher, and that’s why we help a culture of admiration and identical possibilities and feel diversity at the coronary heart of what we do. We need to increase the diversity of our place of business to underpin a dynamic and creative environment.
