Heriot-Watt University has five campuses: 3 in the UK (Edinburgh, Scottish Borders, and Orkney), one in Dubai and one in Malaysia. The University gives a pretty distinct variety of degree programs in the professional areas of science, engineering, design, enterprise, and languages.
With a history dating returned to 1821, Heriot-Watt University has set up recognition for world-class coaching and realistic, main-area research, which has made it one of the top UK universities for commercial enterprise and enterprise. We connect with industry at every degree and expand programs to in shape their wishes – so employers get paintings-equipped industry-healthy graduates.
Heriot-Watt is likewise Scotland’s most international college, boasting the most significant worldwide student cohort.
We have an established set of values that assist us in nurturing innovation and management and show our commitment to non-stop improvement and improvement in all our activities.
About our Team
We are searching out those who can upload price and help us in handing over service excellence.
Reporting to the Senior Cleaning Supervisors and Deputy Head of Residential Cleaning Services you’ll work as part of a team supervising the cleansing of the Edinburgh Campus houses, instructional and support buildings.
Hours: 35hrs in step with week, 5/7 which includes weekends, and statuary days, month-to-month rosters difficulty to exchange. Additional hours required at peak periods.
Day to day duty for all cleaners, directing, supervising, training and motivating to supply the cleansing agenda for all the special regions
Planning and imposing daily work schedules and staffing stages in keeping with the needs of the business
Ensure all buildings, residences, places of work, classrooms and so forth served by the group supply a superb influence and are maintained to meet customer expectations and service stage agreements
Work with the Senior Cleaning Team Leaders and Deputy to ahead plan staff, work schedules and schooling for all regions to meet the necessities of the commercial enterprise in the course of the yr
Be accountable and answerable for fine manipulate inspections, audits of lodging, and comply with up where required. Manage inventory stages of consumables, system, linen, and other relevant items and be chargeable for equal
Key obligations and obligations
Duties and Responsibilities:
To work flexibly and actively with the group to make certain that all accommodation and areas on campus cleaned via the team is serviced in line with the applicable agreements inside the most efficient way.
The publish holder can be anticipated and required to address each day subjects with minimum supervision. The scope for selection making may be modeled by way of current regulations and approaches. The various nature of the activities means a number of the issues encountered can be new or sudden situations, and the post holder will be expected to use their know-how, revel in and judgment, further to a degree of innovative wondering and flexibility to remedy.
Daily communication with cleansing groups to teach on needs and priorities, changes in operating practices, and allocation of staff to different groups.
To direct and proactively supervise the work and moves of the cleaners. This consists of direct supervision; the first line departs of absence authorization inside departmental suggestions and commercial enterprise requirements; team of workers planning; inquiring for corporation staff and the education of; re-allocation of labor to cover absence; helping with administering staff sickness, returned to work interviews and overall performance evaluations.
To perform day by day checks and audits on cleansing requirements throughout all areas of the University
To carry out ordinary termly and very last inventory inspections to bedrooms and residences to make sure the assets are maintained to Residential Services standard of cleaning with observe up as required.
To perform daily assessments on constructing preservation, ensuring that fireplace and trendy safety exams are being met; making sure all maintenance issues are being followed thru, along with tracking the activities of external contractors.
The daily final touch of worksheets, lost/left belongings log, keys issued, linen and cleansing stocks, and location hand over the diary.
Regular conferences with Senior Cleaning Supervisor and DHRC to speak about business issues, modifications, workforce issues.
Regular conferences with cleaners to talk about modern-day commercial enterprise requirements, standards, issues, and modifications.
To be involved inside the appointment of cleaning body of workers
Active involvement in assisting, handing over and overseeing the yearly deep cleans, unique cleans, and submit refurbishment applications for areas.
Active involvement in planning, handing over and overseeing the changeover from pupil to non-pupil set ups, self-catering shall we, summer schools and so on. And the training of all centers for new student arrivals ensuring that all place sand facilities are ready on time to consist of office work, dusters, linen, quilt packs, shower curtains, mattress protectors and so forth.
Stock manage –linen, the stock is received, saved, dispatched and accounted for; that cleaning materials do now not exceed the agreed budget tiers or run out.
Ensure all Cleaners, brief and organization body of workers acquire an Induction; Health and Safety, Manual Handling, Risk Assessment, and COSHH; plus precise capabilities and ongoing schooling.
Undertake cleaning responsibilities as asked with the aid of line supervisor
Ensure risk exams with regards to all homes are kept updated, and any important follow-up movement is handled in a well-timed fashion.
Carry out disciplinary and complaint investigations such as performance control and an interpersonal team of workers disputes and disagreements among Cleaners.
Provide an excessive degree of customer care to all college students, site visitors, and other customers of the campus, which includes assisting with worries, emergencies, and providing information.
The submit holder may be predicted to guide colleagues to interpret guidelines while suitable, presenting their recommendation and steerage to resource successful consequences and methods.
Create a collaborative crew environment, main by way of example, and function modeling preferred behaviors.
At all times, follow and adhere to University rules and procedures relating to Health and Safety and Fire Awareness, and so forth.
Additional responsibilities and capabilities may be required of the publishing depending on the development and nature of the operation which are not defined at this time but which can also moderately be asked to be done.
Excellent customer support capabilities
Excellent organizational abilities
Enthusiastic about getting the job executed has an effective mindset for development and will pay interest to detail.
Works continually toward accomplishing remarkable service delivery through understanding and assembly/exceeding customer expectancies
Ability to interpret and comply with the path as well as provide direction
Works well with others and respects the expertise and contribution of different teams. Shares relevant and beneficial information and keeps group members updated
Able to illustrate ongoing flexibility and flexibility to paintings adjustments
Able to make decisions where there is greater than a sincere preference of options (e.G., while ordering and replenishing stock objects)
Awareness of confidentiality issues
Ability to paintings speedy and correctly to cut-off dates
Works nicely with others and respects the understanding and contribution of others. Shares relevant and beneficial facts and continues group members up to date
Is willing to assist others and percentage work load, even as respecting their price that distinct perspectives carry to a crew and talks approximately different team participants in an effective way
Listens and is familiar with the desires of others, whist clarifying to avoid misinterpretation
Adapts very own behavior and responses to keep in mind cultural differences, behaviors and perspectives
Uses initiative to remedy situations to keep open thoughts as to opportunity ways of managing them
Other Relevant Factors
Must be available to work at key times in line with business wishes
Ability to paintings at weekends
Ability to work at short word
Willingness to take part in further training and improvement possibilities supplied with the aid of the university, to similarly expertise
How To Apply
Applications can be submitted as much as midnight (UK time) on 11th July 2019.
Previous applicants want not to practice.
At Heriot-Watt University, we remember the fact that being various makes us higher that’s why we help a culture of admire and identical possibility, and fee diversity at the coronary heart of what we do. We need to increase the diversity of our place of business to underpin a dynamic and creative environment.