HORRY COUNTY, S.C. (WMBF) – Customer carrier abilties are essential for some careers, and Horry Georgetown Technical College is now presenting a new program designed around those competencies.
Whether it’s banking, retail, medical, or hospitality, organizers of the brand new customer service program at HGTC said there’s no longer an enterprise inside the body of workers that don’t need customer service representatives.
Theresa Strong, enterprise program chair and professor at HGTC, said the idea surrounding customer support has honestly evolved over the years. Whether one visits a lodge, an eating place, an appeal, or purchases a brand new domestic, it’s the customer service revel in that may play a massive position in a person’s usual notion of a commercial enterprise. That’s why this new application is designed to educate students on working with humans professionally, correctly, and with courtesy.
Students enrolled will advantage a background in enterprise, management, and advertising, emphasizing customer support. With the regular increase in the location, this certificate software became created to satisfy the growing enterprise need for certified customer support representatives.
Strong stated with the Grand Strand being a traveler-driven marketplace, the hospitality industry is at the vanguard, and they believe all and sundry can enter the field of customer service.
“I virtually do think all people can work in customer support and just like with each other profession you move into; some humans are born with a present to talk or to paintings with humans. This become built to with any luck help people become more secure speaking and dealing with other people and supporting them, so they’ll learn plenty of basics after which they’ll get into a touch bit more concerned courses,” stated Strong.
She said customer service could cross properly beyond the hospitality industry and can follow employees in all fields.
Officials say the world of travel and tourism has to turn out to be very aggressive. Since the Myrtle Beach network maintains to develop, Jeffrey Wisniewski, events and club programs manager for the Myrtle Beach Area Hospitality Association, said this new program at HGTC is an excellent resource for folks who need to hone in on their customer service abilities and improve their careers.
“It’s a brilliant aspect for the vicinity. The global of travel and tourism is, is gotten so very aggressive. So surely, coaching students the art of customer support can, in reality, set groups and the vacation spot as a whole apart from different places. So we’re very excited that they’ve delivered this application to their curriculum now,” stated Wisniewski.
He says the art of customer support can set companies and a destination as a whole apart from different places. Wisniewski hopes this program will inspire HGTC students to stay inside the Grand Strand after finishing the route and pursue careers within the developing hospitality enterprise.
When it comes to the competitive hospitality industry, the ability to no longer handiest meet but exceed clients’ expectancies is something many tourists are now looking for.
“Travel now could be about reviews. However, a big part of that experience is the carrier that the visitors receive while visiting any area or whether or not it’s a commercial enterprise or restaurant, a resort, points of interest, whatever like that. Part of that enjoyment is the visitor carrier enjoy and which could make a large difference in someone’s general notion of an enterprise, in an area, is simply that wonderful customer support that they receive, anyplace they’re at,” said Wisniewski.
